If you are not able to find Parallels Audio controller or it has exclamation mark next to it you may want to reinstall Parallels Tools.ģ.3. Under 'sound, video and game controllers' look for Parallels Audio controller. Open the Device manager (In Windows Explorer right-click Computer, select 'Manage' and click 'Device manager'). Make sure the Parallels Audio Controller is installed. To learn more about the Parallels Tools installation process please visit KB #115835 and KB #112609ģ.2. If Parallels tools are not installed or there is a red icon for Parallels Tools in the tool bar, please go to Parallels Desktop menu -> Virtual machine and select 'install Parallels Tools'. Parallels Tools should be installed and updated.
Make sure audio is properly configured in Windows virtual machine.ģ.1. Click the device to disconnect it from the virtual machine. If you see your device is there and it has a check-mark, it means the device is currently connected to your virtual machine. In Parallels Desktop menu select Devices -> External devices and look for the device in the drop-down list. If you use a USB audio device, make sure it is not attached to your virtual machine as a USB device: Make sure either Default or the specific device corresponding to the real device on your Mac Sound preferences (2.1.) is selected for both Input and Output device.Ģ.3. Open your virtual machine's Configuration > Hardware > Sound. Open Mac System Preferences > Sound, then note what devices are chosen for Input and OutputĢ.2. Make sure audio is properly configured in your virtual machine Configuration:Ģ.1. Please use the following Apple knowledge base article to fix sound issues on your Mac: Troubleshooting issues with no audio from built-in speakers on Macs The easiest way to check whether audio is working on your Mac is to try to play any audio or video file or online audio/video on your Mac. Make sure audio is working properly on your Mac side. NOTE: Parallels Tools must be installed in your virtual machine.
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